Shipping and Returns
Shipping
Standard or Priority. US shipping only, for now.
Standard Delivery: $5.99, and free on US orders of $99 or more after discounts. Most orders arrive in about 7 days from the day you order, based on our recent deliveries, and every product page shows an estimated arrival date.
Priority Delivery: about 5 days from the day you order, $12.99 on tees, crop tees and tanks, $26.99 on hoodies and sweatpants.
Delivery times are estimates, not guarantees. Delivery also depends on the shipping carriers, so delays can happen, and at busy times a Standard order can take up to 14 business days.
Tracking is emailed to you as soon as your order ships.
Ordering more than one kind of item? Your order may arrive in separate packages, each with its own tracking.
Ships to: United States only, for now.
Need help with shipping? Email hello@empiricwear.com with any question, request or concern. We genuinely care about your experience, and we'll do everything reasonably within our control to help and make you happy.
Made to Order
Made to order for you. Every EMPIRIC piece is made after you order it, in the size and color you choose. That's how we keep a small, considered catalog instead of guessing at inventory. Before you order, use the Fit Finder in our Size Guide. Not sure? Message us first. We reply fast and are happy to help with fit.
Returns & Exchanges
Fit Promise. Use the Fit Finder before you order. If the size we recommend doesn't fit, we remake it free, once, within 7 days of delivery. To use it, email hello@empiricwear.com with your order number.
If we make a mistake, we'll make it right. If your item arrives damaged, defective, misprinted, or isn't what you ordered, we'll fix it at no cost to you. You choose a full refund or a free replacement, and you don't need to send anything back. Contact us within 14 days of delivery at hello@empiricwear.com with a photo of the issue. We reply within 24 hours.
Because every piece is made to order just for you, we can't accept returns or exchanges for a change of mind, a different color, or a size chosen without the Fit Finder. That's why we ask you to use the Fit Finder and check the Size Guide before you order.
| Situation | What happens |
|---|---|
| Damaged, defective, misprinted, or the wrong item (our mistake) | Free replacement or full refund, your choice, at no cost to you |
| You used the Fit Finder and the size we recommended doesn't fit | We remake it free, once. Email us within 7 days of delivery. |
| Changed your mind, want a different color, or chose a size without the Fit Finder | Not eligible for return or exchange, because every piece is made to order |
Worn, washed, or altered items can't be returned. Sale and collaboration pieces, where noted, are final sale. Custom Flag orders are made to order and final sale except for defects.
To start a claim or report an issue with your order, email hello@empiricwear.com and we'll be happy to help.
Contact
Questions about your order?
Email hello@empiricwear.com and we'll get back to you within 24 hours. Please include your order number when contacting us.